banking
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Designing for Low Digital Literacy: Bridging the Financial Inclusion Gap
In today’s rapidly digitizing world, over 1.4 billion adults remain unbanked, most of them residing in low-income, rural, or migrant communities. Even as mobile phone penetration and internet access expand globally, many of these individuals face a different kind of exclusion—digital illiteracy and a lack of confidence in using virtual financial tools. The challenge is Continue reading
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Product Design of Financial Inclusion Products
Financial inclusion in emerging markets has seen significant strides in the last two decades. This has been supported by both the private and public sector driving expansion of basic financial services to reach underserved areas and clients. Designing financial products which are inclusive, relevant, affordable and scalable in emerging markets has been possible with greater Continue reading
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